Customer Success

How does your organization define customer success?

A strong commitment to customer success increases revenue from current accounts, improves contract renewal rates, and creates more reference accounts. Customer success includes everything from initial onboarding, technical support, customer service, account management and contract renewals. Regardless of how your company defines customer success, these functions must be fully integrated to ensure high customer satisfaction, maximize opportunities to grow revenue and higher renewal rates. We can help.

What we provide

  • We help organizations ensure they have effective strategies, KPIs, monitoring and reporting capabilities, and integration with the rest of the customer lifecycle management. This is all done with a goal to increase upsells, improve customer retention, renewals, and cultivate long term reference accounts.

  • We can also help enhance your CRM to better support customer success and account management. This can include integration or alignment with other sales enablement tools to ensure that KPIs for customer satisfaction, retention and renewals are being tracked and managed more effectively.

“We brought Mark in to help us modernize and streamline our customer success and sales processes. While Mark didn’t have prior experience in the automotive industry, he quickly grasped the value proposition of our SaaS-based solutions. He connected well with our sales and customer support teams, and our customers. He evaluated and managed the implementation of a new CRM, help desk and integrated phone system to better support our sales and customer success teams. I’m sure Mark could add value to any company regardless of the industry vertical.”

Co-Founder & President, Automotive Software and Services Company